FAQs
Welcome to TruSimPlay's Help Center
Find answers to common questions about our products, shipping, support, and more.
🛒 Ordering & Products
Q: What types of simulators do you offer?
A: We specialize in high-end simulators for racing, flight, golf, skiing, VR, and professional training applications. Each product is curated for performance, realism, and durability.
Q: Are your simulators turnkey solutions?
A: Yes, most systems arrive ready-to-run and include all major hardware. We also offer optional customization, accessories, and installation services to meet your specific setup needs.
Q: Can I customize my simulator?
A: Absolutely. Many of our systems are modular and can be tailored with different controls, motion platforms, seating, and visual configurations. Reach out and we’ll help build your ideal setup.
🚚 Shipping & Delivery
Q: Do you offer shipping within the U.S.?
A: Yes, we currently ship to the lower 48 U.S. states. Delivery is included in the base price for most products via lift-gate truck service.
Q: Is in-home setup available?
A: Yes. We offer optional white glove delivery, in-home setup, and training. Pricing varies by location and system complexity.
Q: How long will my order take to arrive?
A: Delivery timelines vary by brand and configuration. Once your order is confirmed, we’ll provide an estimated delivery window based on production and logistics.
🧰 Support & Service
Q: What if I have technical questions or need help after purchase?
A: Our trained support team is available to help with pre-sale and post-sale questions, including setup and basic troubleshooting. For more technical issues, we’ll coordinate with the supplier to ensure a smooth resolution.
Q: Do you provide manuals or installation guides?
A: Yes. Digital manuals, setup instructions, and tutorial links are included with most products and available through our support team.
Q: Is a warranty included?
A: Warranties are provided by the original equipment manufacturer. Details vary by brand and are clearly listed on each product page.
🧾 Payments & Returns
Q: What forms of payment do you accept?
A: We accept major credit cards, PayPal, and financing options at checkout. Business and bulk orders can be handled directly with our team.
Q: Can I return a simulator?
A: Due to the custom nature of most systems, returns are limited. Please review our Return Policy for full details or contact us with any concerns prior to purchase.
💼 Business & Partnerships
Q: Do you sell to businesses or training centers?
A: Yes. While we focus on high-end B2C customers, we are actively expanding into B2B partnerships with training facilities, schools, and commercial clients.
Q: Are you an authorized reseller?
A: We work directly with top-tier brands as authorized resellers or verified retail partners to ensure authentic products, support, and warranties.
Q: I’m a supplier. How can I partner with TruSimPlay?
A: We’d love to connect. Please reach out to us here and tell us more about your brand—we’re always looking to add premium partners to our lineup.
📞 Still have questions?
We’re here to help. Contact us anytime via email or live chat and a member of our team will get back to you promptly.