FAQs
Welcome to TruSimPlay's Help Center
Find answers to common questions about our products, shipping, support, and more.
🛒 Ordering & Products
Q: What types of simulators do you offer?
A: We specialize in high-end simulators for racing, flight, golf, and skiing, and professional training applications. Each product is curated for performance, realism, and durability.
Q: Are your simulators turnkey solutions?
A: Yes, most systems arrive ready-to-run and include all major hardware. We also offer optional customization, accessories, and installation services to meet your specific setup needs.
Q: Can I customize my simulator?
A: Absolutely. Many of our systems are modular and can be tailored with different controls, motion platforms, seating, and visual configurations. Reach out and we’ll help build your ideal setup.
🚚 Shipping & Delivery
Q: Do you offer shipping within the U.S.?
A: Yes, we ship to the lower 48 U.S. states, and most orders include free ground shipping. Some oversized items may require specialized delivery and may involve additional handling or scheduling. Any applicable details will be communicated at checkout or delivery. For more information, please see our Shipping Policy.
Q: Is in-home setup available?
A: Yes. TruSimPlay can coordinate with our suppliers to assist with in-home setup, installation guidance, and product training. Availability and pricing vary depending on supplier, location, and system type.
Q: How long will my order take to arrive?
A: Delivery timelines vary by brand and configuration. Once your order is confirmed, we’ll provide an estimated delivery window based on production and logistics. Most standard deliveries arrive within 6–12 business days after shipping.
🧰 Support & Service
Q: What if I have technical questions or need help after purchase?
A: Our trained support team is available to help with pre-sale and post-sale questions, including setup and basic troubleshooting. For more technical issues, we’ll coordinate with the supplier to ensure a smooth resolution.
Q: Do you provide manuals or installation guides?
A: Yes. Digital manuals, setup instructions, and tutorial links are included with most products and available through our support team.
Q: Is a warranty included?
A: Warranties are provided by the original equipment manufacturer. Details vary by brand and are clearly listed on each product page.
🧾 Payments & Returns
Q: What forms of payment do you accept?
A: We accept major American Express, Diners Club, Discover, MasterCard, Visa, PayPal, Google Pay, Apple Pay, Shopify Pay, and Venmo at checkout. Business and bulk orders can also be handled directly with our team.
Q: Can I return a simulator?
A: Due to the custom nature of most systems, returns are generally non-refundable. Please review our Return Policy for full details or contact us with any concerns prior to purchase.
💼 Business & Partnerships
Q: Do you sell to businesses or training centers?
A: Yes. While we focus on high-end B2C customers, we are actively expanding into B2B partnerships with training facilities, schools, and commercial clients.
Q: Are you an authorized reseller?
A: We work directly with top-tier brands as authorized resellers or verified retail partners to ensure authentic products, support, and warranties.
Q: I’m a supplier. How can I partner with TruSimPlay?
A: We’d love to connect. Please reach out to us here and tell us more about your brand! We’re always looking to add premium partners to our lineup.
📞 Still have questions?
We’re here to help. Contact us anytime via email or live chat and a member of our team will get back to you promptly.