FAQs
Welcome to TruSimPlay's Help Center
Find answers to common questions about our products, shipping, support, and more.
🛒 Ordering & Products
Q: What types of simulators do you offer?
A: We specialize in high-end simulators for racing, flight, golf, and skiing, and professional training applications. Each product is curated for performance, realism, and durability.
Q: Are your simulators turnkey solutions?
A: Yes, most systems arrive ready-to-run and include all major hardware. We also offer optional customization, accessories, and installation services to meet your specific setup needs.
Q: Can I customize my simulator?
A: Absolutely. Many of our systems are modular and can be tailored with different controls, motion platforms, seating, and visual configurations. Reach out and we’ll help build your ideal setup.
🚚 Shipping & Delivery
Q: Do you offer shipping within the U.S.?
A: Yes, we currently ship to the lower 48 U.S. states. Free ground shipping is included on most orders. However, oversized or heavy products may require freight delivery with a flat $700 fee, and certain items that ship on pallets include an additional $275 pallet handling fee. These charges will appear at checkout when applicable.
Q: Is in-home setup available?
A: Yes. TruSimPlay can coordinate with our suppliers to assist with in-home setup, installation guidance, and product training. Availability and pricing vary depending on location and system type.
Q: How long will my order take to arrive?
A: Delivery timelines vary by brand and configuration. Once your order is confirmed, we’ll provide an estimated delivery window based on production and logistics. Most standard deliveries arrive within 5–10 business days after shipping.
🧰 Support & Service
Q: What if I have technical questions or need help after purchase?
A: Our trained support team is available to help with pre-sale and post-sale questions, including setup and basic troubleshooting. For more technical issues, we’ll coordinate with the supplier to ensure a smooth resolution.
Q: Do you provide manuals or installation guides?
A: Yes. Digital manuals, setup instructions, and tutorial links are included with most products and available through our support team.
Q: Is a warranty included?
A: Warranties are provided by the original equipment manufacturer. Details vary by brand and are clearly listed on each product page.
🧾 Payments & Returns
Q: What forms of payment do you accept?
A: We accept major credit cards, PayPal, Google Pay, and Apple Pay at checkout. Business and bulk orders can also be handled directly with our team.
Q: Can I return a simulator?
A: Due to the custom nature of most systems, returns are generally non-refundable. Please review our Return Policy for full details or contact us with any concerns prior to purchase.
💼 Business & Partnerships
Q: Do you sell to businesses or training centers?
A: Yes. While we focus on high-end B2C customers, we are actively expanding into B2B partnerships with training facilities, schools, and commercial clients.
Q: Are you an authorized reseller?
A: We work directly with top-tier brands as authorized resellers or verified retail partners to ensure authentic products, support, and warranties.
Q: I’m a supplier. How can I partner with TruSimPlay?
A: We’d love to connect. Please reach out to us here and tell us more about your brand—we’re always looking to add premium partners to our lineup.
📞 Still have questions?
We’re here to help. Contact us anytime via email or live chat and a member of our team will get back to you promptly.