FAQs
Welcome to TruSimPlay's Help Center
Find answers to common questions about our products, shipping, support, and more.
Ordering & Products
Q: What types of simulators do you offer?
A: We specialize in high-end simulators for racing, flight, golf, and skiing, as well as professional training applications. Each product is curated for performance, realism, and durability.
Q: Are your simulators turnkey solutions?
A: Yes, most systems arrive ready-to-run and include all major hardware. We also offer optional customization, accessories, and installation services to meet your specific setup needs.
Q: Can I customize my simulator?
A: Absolutely. Many of our systems are modular and can be tailored with different controls, motion platforms, seating, and visual configurations. Reach out and we’ll help build your ideal setup.
Q: Are all products compatible with major simulation software?
A: Most of our simulators are designed to be compatible with leading simulation platforms such as iRacing, Assetto Corsa, Microsoft Flight Simulator, X-Plane, and other popular titles. Compatibility may vary by system and configuration, so we recommend reviewing the product page or contacting us to confirm specific software support.
Q: How long does a custom order take?
A: Custom order timelines vary depending on the product, configuration, and supplier. Estimated lead times are listed on each product page when applicable. For more complex builds, our team will provide a more specific timeline before your order is placed.
Shipping & Delivery
Q: Do you offer shipping within the U.S.?
A: Yes, we ship to the lower 48 U.S. states, and most orders include free ground shipping. Some oversized items may require specialized delivery and may involve additional handling or scheduling. Any applicable details will be communicated at checkout or delivery. For more information, please see our Shipping Policy.
Q: How long will my order take to arrive?
A: Orders are processed within 1–2 business days, and once shipped, delivery typically takes 5–7 business days. Products are shipped directly from authorized manufacturer warehouses, and lead times may vary slightly by brand. You can find more details on each product page.
Q: How do I track my order?
A: Once your order has shipped, you will receive a confirmation email with tracking information. You can use this link to monitor your shipment in real time from departure to delivery. If you have any trouble locating your tracking details, our support team is happy to assist.
Q: What carriers do you use for freight delivery?
A: Freight shipments are handled by trusted national and regional carriers depending on the product size, destination, and supplier. The specific carrier is selected at the time of shipment to ensure safe and efficient delivery. For large items, the carrier will contact you directly to schedule a delivery appointment.
Q: Is in-home setup available?
A: Yes. TruSimPlay can coordinate with our suppliers to assist with in-home setup, installation guidance, and product training. Availability and pricing vary depending on supplier, location, and system type.
Support & Service
Q: What if I have technical questions or need help after purchase?
A: Our trained support team is available to help with pre-sale and post-sale questions, including setup and basic troubleshooting. For more technical issues, we’ll coordinate directly with the supplier to ensure a smooth resolution.
Q: Do you offer installation or setup support?
A: Yes, we offer installation guidance and can coordinate setup support through our supplier network. This may include remote assistance, detailed setup instructions, or on-site installation depending on the product and location.
Q: Do you provide manuals or installation guides?
A: Yes. Digital manuals, setup instructions, and tutorial links are included with most products and are also available through our support team upon request.
Q: What is your warranty policy?
A: All products are backed by manufacturer warranties. Coverage terms vary by brand and are listed on each product page. If you experience an issue, our team will assist you in working directly with the manufacturer to resolve it as quickly as possible.
Payments & Returns
Q: What forms of payment do you accept?
A: We accept American Express, Diners Club, Discover, MasterCard, Visa, PayPal, Google Pay, Apple Pay, Shopify Pay, and Venmo at checkout. Business and bulk orders can also be handled directly with our team.
Q: Can I return a simulator?
A: Due to the custom nature of most systems, returns are generally non-refundable. Please review our Return Policy for full details or contact us with any concerns prior to purchase.
Business & Partnerships
Q: Do you sell to businesses or training centers?
A: Yes. While we focus on high-end B2C customers, we are actively expanding into B2B partnerships with training facilities, schools, and commercial clients.
Q: Are you an authorized reseller?
A: We work directly with top-tier brands as authorized resellers or verified retail partners to ensure authentic products, support, and warranties.
Q: I’m a supplier. How can I partner with TruSimPlay?
A: We’d love to connect. Please reach out to us and tell us more about your brand. We’re always looking to add premium partners to our lineup.
Still have questions?
We’re here to help. Contact us anytime via email or live chat and a member of our team will get back to you promptly.