Payment Policy

At TruSimPlay, we offer secure, flexible payment options to make your premium simulator gear purchase seamless and stress-free.

Accepted Payment Methods:

• Major Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay & Google Pay
• Shopify Pay
• Venmo

Security:

All transactions are processed securely using encrypted payment gateways to ensure your personal and financial information is fully protected. We do not store or share your payment data under any circumstances.

Order Processing and Payment:

When you place an order on our website, we will pre-authorize your credit card to ensure that the funds are available for the transaction. Your card will not be charged until we have verified your order and confirmed that all product details are correct. Charges will appear on your statement as Veluxe Collections LLC. Orders are billed in full at the time of purchase

Order Verification:

All orders are subject to verification and approval before they are processed and shipped. This includes verifying product availability, pricing, and any applicable promotions. We reserve the right to cancel any order if:

• The item is not in stock.
• The item is backordered.
• The item is no longer available under the promotional offer.
• A pricing discrepancy or error has occurred.
• The order is suspected of being fraudulent or unauthorized.

If any issues arise during the verification process, we will contact you promptly to inform you of the situation and discuss possible alternatives.

Order Confirmation and Receipt

Once your order has been verified and processed, you will receive a confirmation email along with a detailed receipt of your purchase. This email will include your order details and, once shipped, tracking information to monitor your delivery.

Customer Support

If you have any questions or concerns about your order or our payment policy, please don't hesitate to contact us at support@trusimplay.com. Our team is here to assist you.