Privacy Policy
Effective Date: 05/12/2025
Website: www.trusimplay.com
At TruSimPlay, your privacy matters. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or interact with our website, www.trusimplay.com (“the Site”). By using our Site, you agree to the terms outlined in this policy. If you do not agree, we kindly ask that you discontinue use of the Site.
Information We Collect
Personal Information
We collect personal data when you place an order, sign up for our newsletter, create an account, or contact our team. This may include:
- Full name
- Shipping and billing addresses
- Email address
- Phone number
- Payment details (processed via secure third-party platforms)
We may also collect any information you provide via customer service, contact forms, or live chat.
Non-Personal Information
We automatically collect data related to your interaction with our Site, such as:
- IP address
- Browser type and device model
- Pages visited and time spent
- Date and time of access
- Referral sources (e.g., external links)
This helps us analyze user behavior, optimize website performance, and deliver a better experience.
How We Use Your Information
We use your information to:
- Fulfill Orders: Process payments, deliver products, and provide order updates.
- Support You: Respond to your inquiries and resolve any issues.
- Improve Our Site: Analyze usage data to enhance features and functionality.
- Communicate Offers: Send promotional content, newsletters, and exclusive offers (with opt-out available at any time).
Sharing Your Information
We do not sell or rent your information. We may share your data with trusted service providers to perform essential business functions, such as:
- Payment processors (e.g., Shopify Payments, PayPal)
- Shipping providers (e.g., FedEx, UPS)
- Marketing tools (e.g., email platforms)
- Analytics services (e.g., Google Analytics)
These partners adhere to strict confidentiality and data protection requirements. We may also disclose data when required by law or to protect our rights and the safety of others.
Cookies & Tracking
Our Site uses cookies to enhance your browsing experience, remember your preferences, and support site functionality. Cookies also help us deliver relevant ads and understand user behavior.
You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.
Data Security
We implement industry-standard safeguards to protect your information. Sensitive data, such as credit card information, is encrypted via SSL (Secure Socket Layer) technology. While no system is completely secure, we actively monitor for threats and vulnerabilities.
Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Opt-out of marketing communications
- Request data usage restrictions
- Withdraw consent where applicable
To exercise your rights, email us at support@trusimplay.com. We will respond in accordance with applicable privacy laws such as GDPR or CCPA.
Third-Party Links
Our Site may include links to third-party websites. We are not responsible for their privacy policies or practices. Please review their policies before submitting any data.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After that, your data is securely deleted or anonymized.
Children’s Privacy
TruSimPlay does not knowingly collect information from children under 13. If you believe a child has submitted data to us, please contact us immediately so we can delete it.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on this page with the “Effective Date” noted at the top. Continued use of the Site implies acceptance of any changes.
Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, please reach out to us:
TruSimPlay
Email: support@trusimplay.com
Phone: 1-855-522-TRUS | 1-855-522-8787
Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA