Privacy Policy

Last Updated: 11/1/2025
Effective Date: 11/1/2025
Website: www.trusimplay.com

At TruSimPlay, your privacy matters. We’re committed to protecting your personal information and maintaining your trust through transparency, security, and responsible data practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.trusimplay.com ("the Site") or interact with our services.

By using this site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the site. 

For details about shipping, returns, or refunds, please refer to our Shipping Policy and Return & Refund Policy pages, as well as the “Manufacturer Returns & Warranty Policy” tab on each product page.

Information We Collect

We collect information to process orders, improve your experience, and provide the best possible customer support.

Information You Provide

We collect personal data when you place an order, sign up for our newsletter, create an account, or contact our team. This may include:

  • Full name, email address, billing and shipping address, and phone number
  • Payment information (processed securely by third-party providers; we do not store your full credit card details)
  • Account credentials (if you create an account)
  • Communications with our team (emails, forms, reviews, or support inquiries)

Information Collected Automatically

When you browse our site, we may automatically collect:

  • IP address, browser type, and operating system
  • Device identifiers and referring website URLs
  • Usage data (pages visited, time spent, actions taken)
  • Date and time of access
  • Referral sources (e.g., external links)

This data helps us improve site functionality and ensure a smooth shopping experience.

We may also collect any information you provide via customer service, contact forms, or live chat.

SMS Communications

By providing your phone number, you consent to receive informational and promotional SMS messages from TruSimPlay, including but not limited to cart reminders, order confirmations, and shipping updates. Message frequency may vary. Standard message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying "STOP" or request assistance by replying "HELP" or contact us at support@trusimplay.com. Your phone number will be handled in accordance with this Privacy Policy and applicable laws.

How We Use and Protect Your Information

We use your information to:

  • Fulfill Orders: Process payments, deliver products, and provide order updates.
  • Support You: Respond to your inquiries and resolve any issues.
  • Improve Our Site: Analyze usage data to enhance features and functionality.
  • Communicate Offers: Send promotional content, newsletters, and exclusive offers (with opt-out available at any time).

Our legal bases for processing your information include contractual necessity (to fulfill your orders), consent (for marketing communications), and legitimate interests (to improve our website and services).

Third-Party Fulfillment & Data Sharing

Because TruSimPlay partners directly with premium simulation brands and manufacturers, some orders are fulfilled by third-party suppliers.

To fulfill your order, we may share limited personal information (such as your name, shipping address, and contact details) with:

  • Manufacturers, distributors, or fulfillment centers
  • Shipping carriers and logistics partners
  • Payment processors or financial service providers

These partners are contractually obligated to protect your data and use it solely to complete your transaction.

Note: Shipping, return, and warranty policies vary by brand. Your privacy rights for those transactions may also be governed by the manufacturer’s own data practices. Please review the “Manufacturer Shipping Policy” and “Manufacturer Returns & Warranty Policy” tabs on each product page for supplier-specific terms.

Sharing Your Information

We do not sell or rent your information. We may share your data with trusted service providers to perform essential business functions, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping providers (e.g., FedEx, UPS)
  • Marketing tools (e.g., email and SMS platforms)
  • Analytics services (e.g., Google Analytics)

These partners adhere to strict confidentiality and data protection requirements. We may also disclose data when required by law or to protect our rights and the safety of others.

Payment Processing

Payments on TruSimPlay are processed in U.S. Dollars (USD) through secure third-party payment providers such as Shopify Payments and PayPal. We do not store or have access to full credit card numbers. All payment details are encrypted and handled by our payment processors in accordance with PCI-DSS compliance standards.

If a payment fails or is declined, your order will not be processed. We reserve the right to cancel or delay fulfillment until payment is verified.

Order Verification & Fraud Prevention

All orders are subject to verification and approval before being processed or shipped. This includes validating product availability, pricing, and promotions.
We reserve the right to cancel or modify any order if:

  • The item is out of stock or backordered
  • A pricing or promotion error occurred
  • The order is flagged as suspicious or potentially fraudulent

If an issue arises, we’ll contact you promptly to confirm or provide alternatives.

Cookies & Tracking

We use cookies and similar technologies to:

  • Enhance site functionality
  • Analyze traffic and performance (e.g., Google Analytics)
  • Measure marketing effectiveness (e.g., Meta/Facebook Pixel)
  • Personalize your browsing experience

You can manage or disable cookies through your browser settings, however some features may not function properly without them. For more details, please refer to our Cookie Policy.

International Data Transfers

Some of our fulfillment partners are located outside the United States. By placing an order, you acknowledge that your information may be transferred to and processed in other countries where data protection laws may differ from those in your jurisdiction.

We ensure that all such transfers are conducted securely and in accordance with applicable data protection laws (including GDPR and other international frameworks).

Data Security

We implement industry-standard safeguards to protect your information. Sensitive data, such as credit card information, is encrypted via SSL (Secure Socket Layer) technology. While no system is completely secure, we actively monitor for threats and vulnerabilities.

Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Opt-out of marketing communications
  • Request data usage restrictions
  • Withdraw consent where applicable

To exercise your rights, email us at support@trusimplay.com. We aim to respond within 30 days, in accordance with applicable privacy laws such as GDPR or CCPA.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy policies or practices. Please review their policies before submitting any data.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After that, your data is securely deleted or anonymized. Order and transaction data are retained as required by applicable tax and accounting laws (typically 7 years).

Children’s Privacy

TruSimPlay does not knowingly collect information from children under 13. If you believe a child has submitted data to us, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with the “Effective Date” noted at the top. Continued use of the Site implies acceptance of any changes.

Contact Us

If you have any questions about this Policy or how we handle your information, please contact us using the details below. TruSimPlay is owned and operated by Veluxe Collections LLC.

TruSimPlay
7901 4th St N, Ste 300
St. Petersburg, FL 33701, USA
Email: support@trusimplay.com
Phone: 1-855-522-8787
Hours: Monday–Friday, 9AM–6PM EST
Chat With Us: Available during business hours on our website

At TruSimPlay, your privacy is our priority. We collect only what we need, protect it with care, and never share it without purpose. Our goal is to make your simulator journey seamless, secure, and transparent every step of the way.