Shipping Policy

Welcome to TruSimPlay

At TruSimPlay, we’re committed to delivering your simulator equipment with speed, care, and transparency. The information below explains how we handle order processing, shipping, and delivery.

Order Processing Time

Orders are processed within 1–2 business days, pending stock availability.
Orders placed after 2 PM ET, on weekends, or on holidays begin processing the next business day. Once your order ships, you’ll receive an email with tracking information so you can follow its progress.

For custom items, estimated shipping timeframes are listed on the product page. These timelines are approximate and may change due to factors outside our control, including manufacturing or logistical delays.

Shipping Timelines & Brand Variations

Most orders ship within 3–10 business days. Specific information about each brand’s lead times or shipping terms can be found on the product page under the “Manufacturer Shipping Policy” tab.

Shipping Methods & Delivery Times

We include free standard ground shipping on most U.S. orders, with deliveries typically arriving within 6-12 business days after shipment. Tracking information is provided so you can follow your order from dispatch to delivery.

All applicable shipping fees are clearly displayed at checkout before you confirm your order.

Freight shipments may require an appointment for delivery and may take additional time. Expedited shipping is available upon request for an added fee.

Once an order has shipped or is marked out for delivery, we cannot change the delivery address or reroute the package. If you need to update your address, please contact us immediately at support@trusimplay.com before the order has been fulfilled.

Order Cancellations

Cancellations must be requested within 24 hours of placing your order to avoid a 3% processing fee. Orders that have already shipped will follow our Return Policy and may incur return shipping and restocking fees.

P.O. Boxes

We do not ship to P.O. boxes due to the size and weight of our products.

Freight Shipments for Large Orders

Large items such as enclosures, screens, or motion platforms ship via freight carriers.
You’ll be contacted to schedule a delivery window. Please inspect the shipment before signing the delivery receipt. If visible damage exists, note it on the receipt and contact support@trusimplay.com within 24 hours, including photos.

International Shipping

TruSimPlay primarily ships within the contiguous United States. Some products may ship from international locations depending on availability. Import duties, taxes, or customs fees may be charged by local authorities upon delivery. These charges are not included in the product price or shipping costs shown at checkout and are the customer’s responsibility. Because these fees vary by country and carrier, TruSimPlay cannot estimate them in advance.

Receiving & Inspection

Please inspect all packages upon delivery. If you see any damage, do not sign until it’s noted on the delivery receipt. Take photos and contact support@trusimplay.com within 24 hours. Claims submitted after this window may not be accepted.

Lost or Delayed Shipments

While TruSimPlay works with reliable carriers, we are not responsible for delays caused by third-party services, weather, or customs. We will assist you in resolving shipment issues and appreciate your patience during peak seasons or holidays.

Shipping Fees & Promotions

Shipping costs are shown at checkout unless otherwise indicated. Free shipping promotions apply to most standard ground deliveries and may exclude oversized or heavier items.

Policy Updates

We may update this Shipping Policy at any time without notice. Please review this page regularly for the most current information.

Contact Information

For questions about shipping, delivery times, or order tracking, please contact us using the details below. TruSimPlay is owned and operated by Veluxe Collections LLC.

TruSimPlay
7901 4th St N, Ste 300
St. Petersburg, FL 33701, USA
Email: support@trusimplay.com
Phone: 1-855-522-8787
Hours: Monday–Friday, 9AM–6PM EST
Chat With Us: Available during business hours on our website

We’re here to ensure your simulator experience starts the moment you click "order."

***YOU AGREE TO THESE TERMS OF USE BY USING THE SITE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.***