SimBooth Policies & General FAQs
Manufacturer Shipping Policy
At TruSimPlay, every product is hand-selected from the most trusted names in simulation. We partner directly with premium manufacturers to ensure authentic products, expert support, and a seamless ownership experience, all in one place.
Note: This product ships directly from the manufacturer. Shipping rates, delivery times, and return policies are determined by the supplier and may differ from TruSimPlay’s standard terms.
SimBooth 1 and 2 each ship on a pallet of 6’ by 4’. SimBooth 3 ships on a pallet of 6’ by 4’. It also ships with a turf mat of 18’’ diameter by 15’ long. SimBooth 4 ships on 2 pallets of 6’ by 4’, and it also ships with a turf mat of 18’’ diameter by 15’ long.
Please note that we are sending a truck with a tailgate to drop off the skid. The truck will back up as close as possible to your door. However, the carrier is not responsible for carrying the skid and its components inside your facility or home. Please plan accordingly.
The carrier will call you 24 hours prior to arriving at your destination. Shipping may take up to 14 business days.
Please ensure someone is available to sign for your package; otherwise, detention fees may apply.
Manufacturer Returns & Warranty Policy
We, Sim Sports Corporation, warrant our golf enclosure parts to be free from defects for a specific period of time from the date of purchase. This Warranty Policy applies only to buyers and authorized resellers that purchase products directly from Sim Sports Corporation. This warranty covers the following parts: Aluminum structure of simulator booth: 5 years Panels, flooring, turf and back impact mesh: 1 year Hitting Mat and white projection screen: 1 year (fabrication defect only) IDRA Launch Monitor: 2 years BenQ LH600ST Projector: Manufacturer's warranty BenQ LK936ST Projector: Manufacturer's warranty Full Details HERE
FAQs
-
What height is required for a SimBooth 1, 2, 3, 4?
SimBooth 1 require a minimum ceiling height of 9 feet. SimBooth 2 require a minimum ceiling height of 9' 7”. The ideal height depends on how tall you are and your swing. Typically, the ideal height is 10 feet. SimBooth 3 requires a minimum ceiling height of 9’ 11”. SimBooth 4 requires a minimum ceiling height of 10’ 7”. -
What width is required for a SimBooth 1, 2, 3, 4?
The minimum width required for SimBooth 1 and 2 depends on the chosen golf simulator technology and where they require you to stand to hit your ball. Typically we recommend between 13 to 15 feet. SimBooth 3 requires 14’ 8’’. SimBooth 4 requires 16’ 6’’. -
What depth is required for a SimBooth 1, 2, 3, 4?
SimBooth 1 and 2 require a minimum depth of 16 feet. SimBooth 3 and 4 require a minimum depth of 19 feet. This is the minimum space for you to play. You may want to plan additional space for guest seating. -
How long does it take to assemble?
SimBooth 1 and 2 take about 2 to 3 hours to install. SimBooth 3 and 4 need to be installed by our team. Contact us for a quote. -
How long does it take to assemble?
SimBooth 1 and 2 take about 2 to 3 hours to install. SimBooth 3 and 4 need to be installed by our team. Contact us for a quote.