Flush-Mount Projector Mount

Documents

Universal Mount Install Guide

Universal Mount Shell Sheet

Manufacturer Shipping Policy

At TruSimPlay, every product is hand-selected from the most trusted names in simulation. We partner directly with premium manufacturers to ensure authentic products, expert support, and a seamless ownership experience, all in one place.

Note: This product ships directly from the manufacturer. Shipping rates, delivery times, and return policies are determined by the supplier and may differ from TruSimPlay’s standard terms.

Carl's Place offers free, no-rush shipping on most orders delivered within the contiguous United States.

• Paid shipping options are available if you want your item to arrive faster, if you need delivery outside of the contiguous United States, or if your items do not qualify for free, no-rush shipping, ie. freight deliveries.
• Lead times may vary throughout the season. Handmade items like golf enclosures and custom screens may require extra production time. The expected arrival date of your selected items and shipping cost, if any, will populate during checkout.
• The delivery date is our good faith estimate based on current lead times and the information we receive from the carriers. Carriers, however, may experience delays that are out of our control. Please use your tracking number to track the status of your package.
• Some high-dollar items may need a signature at delivery to ensure they reach you safely.

• Curved Screen Enclosure Pipe Kits, Pro Enclosure Pipe Kits, and Built-In Panels ship Freight.

  • Freight shipping costs vary depending on order size and delivery location. To simplify pricing, a flat $700 freight fee is applied to most orders, which covers the majority of freight shipping scenarios. This approach helps ensure reliable delivery and consistent pricing regardless of destination.

  • If you’re unable to unload a pallet of 50 lb boxes or don’t have the equipment to do so, please select Lift-Gate Service for a flat rate fee of $250 at checkout. This optional service ensures the carrier can safely lower your shipment to the ground upon delivery.

  • You will be sent an email that includes the carrier and tracking number once your order has shipped. Carl’s Place primarily uses FedEx or UPS and you may receive more than one shipment depending on items purchased.

    *Please note, we are not able to accept alternative carrier or shipping arrangements at this time.

Manufacturer Returns & Warranty Policy

Carl's Place has a 30-day return policy on most items. Some items are not returnable. Some items are only returnable if unopened. Some items follow a different timeline.

Please thoroughly inspect your items upon delivery. If something’s wrong or you're thinking about returning it, you must contact us first. All returns must be approved before sending anything back.

• Returns Inspection: All returns are expected to arrive in new and unused condition and items are thoroughly inspected before exchanges or refunds are granted. If an item is received in a condition other than new and unused and is deemed to be suitable for discounted resale, as determined by Carl's Place, a 30% restocking fee will be applied. Based on the return inspection, not all returned items will qualify for a refund.
• Return Shipping: Return shipping charges are the responsibility of the sender.
• Manufacturer Direct Items: Items that come direct from the manufacturer are indicated as such on the product page. Return policies vary by the manufacturer, see more info in Product-Specific Return Policies.

Product-Specific Return Policies:

• Clearance Products - Clearance items and remnants are sold as-is and are not eligible for return.
• Custom Products - We love to work on customized projects and help our customers create their perfect setup, however, not all custom products are eligible for return. Those include:

• • Custom/Non-Standard Finish: These are products that incorporate multiple finishing techniques or unique alternative finishing styles.
  • Custom-Sized Replacement Components: Replacement components made to fit an existing product that is not a standard size found on the product listing page.
  • Untraditional Dimensions: Impact screens and enclosures that do not fall within the range of dimensions offered in our Build Your Own Golf Simulator tool. 
• Electronics - Open Box Items may be a restocking fee of up to 20%. Using our electronics in countries we can't ship to may lead to extra fees due to region locks. Be sure to check with the manufacturer for more details.
  
  Some of the electronics we sell are Manufacturer Direct Items. See special terms and information in the Manufacturer Direct Items section.

• • BenQ: We accept returns on BenQ items in like-new condition and original packaging within 30 days.
  • Bushnell: Returns are accepted on Bushnell Items returned in Like New condition with all original packaging within 30-days of the original ship date.
  • Epson. You may request a return for Epson items within 15 days of delivery if the equipment arrived damaged or defective.
  • FlightScope: We accept returns on FlightScope items in like-new condition with all original packaging within 30 days of delivery.
  • Foresight Sports: All sales are final. You may submit a warranty claim to Foresight Sports if the equipment arrived damaged or defective. 
  • Full Swing: We accept returns on Full Swing items in like-new condition with all original packaging within 30 days of delivery.
  • Garmin: We accept returns on Garmin items in like-new condition with all original packaging within 30 days of delivery.
  • LG: All sales are final. You may request a return for LG items within 15 days of delivery if the equipment arrived damaged or defective.
  • NVISAGE: We accept returns on NVISAGE items in like-new condition with all original packaging within 30 days of delivery.
  • Optoma: We accept returns on Optoma items in like-new condition and original packaging within 30 days.
  • Panasonic: We accept returns on Panasonic items in like-new condition and original packaging within 30 days
  • ProTee: All sales are final. You may submit a warranty claim to ProTee United if the equipment arrived damaged or defective.
  • Rapsodo: We accept returns on Rapsodo items in like-new condition and original packaging within 30 days.
  • SkyTrak: We accept returns on SkyTrak items in like-new condition with all original packaging within 30 days of delivery.
  • SurfThing: Returns are accepted on unopened SurfThing products in like new condition for up to 30 days after purchase.
  • Trackman: Defective or non-conforming products can be returned for a refund of the purchase price and shipping costs. Customers have a right of withdrawal within 30 calendar days of delivery for software and physical products, without giving a reason. Products must be returned complete and not used, and customers are responsible for return shipping costs. Refunds will be processed within 30 days of receiving the returned products and may be withheld until the products are received or evidence of return is provided.
  • TruGolf: We accept returns on TruGolf items in like-new condition with all original packaging within 14 days of delivery.
  • Uneekor: We accept returns on Uneekor items in like-new condition with all original packaging within 15 days of license activation or 60 days of receipt.
• Hitting Mats & Turf - Some of these items are Manufacturer Direct Items. See special terms and information in the Manufacturer Direct Items section.
  • Big Moss: We accept returns on Big Moss items in like-new condition within 30 days of delivery.
  • Country Club Elite: We accept returns on Country Club Elite items in like-new condition within 90 days of delivery.
  • Fiberbuilt: We accept returns on Fiberbuilt items in like-new condition with all original packaging within 30 days of delivery.
  • TrueStrike: We accept returns on TrueStrike items in like-new condition with all original packaging within 30 days of delivery.
• Software & Digital Goods - Golf simulator software and digitally-delivered product sales are final. We are unable to accept returns on any digital downloads.

If your return is eligible for a refund, you can expect your refund to be processed within 10 business days of the receipt of the return. Refunds are issued back to the original form of payment.