Available Options - DOF Reality
Shipping times may vary.
We've got you covered from setup to play.
Manufacturer warranties apply.
Effortless shipping with honest options.
Available Options - DOF Reality
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
We understand how important it is to receive your order quickly and without hassle. Free ground shipping is included on most standard orders within the U.S., with most deliveries arriving in 5–10 business days. Tracking is provided so you can easily follow your shipment from dispatch to delivery.
In some cases, due to specific supplier or product requirements, a flat $700 freight delivery fee may apply for oversized or heavy items. Certain products that ship on pallets also include an additional $275 pallet handling fee to ensure safe and secure transport. These fees will be clearly shown at checkout when applicable.
Freight shipments may take additional time and require a scheduled delivery appointment. Expedited shipping is available upon request for an additional fee.
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Customer Support
At TruSimPlay, our product support team is dedicated to delivering fast, knowledgeable, and personalized service—before, during, and after your purchase.
Connect with us at support@trusimplay.com
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FAQ’s
Find quick answers on shipping, setup, warranties, support, and more in our Frequently Asked Questions—your go-to guide for everything TruSimPlay.
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Contact Us
Our team is here for you. Reach out via email, phone or chat—we’re ready to assist with anything you need.
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