BenQ Policies

Manufacturer Returns & Warranty Policy

BenQ Policy: BenQ products may be returned within 30 days of the original shipping date. Items that arrive damaged must be reported within 5 business days for a full refund. All returns must include the original packaging and all accessories.

Return Conditions

  • Shipping costs are non-refundable.
  • A restocking fee may apply to select products or if physical damage is present that was not caused by BenQ or the shipping carrier.
  • Missing items (e.g., remote control) may incur additional charges.
  • Refunds are processed once the product is received at a BenQ warehouse; processing typically takes 2–3 weeks.

Warranty Coverage

BenQ offers a 3-year limited warranty on projectors, covering defects in materials and workmanship.

  • Warranty service includes repair or replacement through BenQ’s authorized service network.
  • The BenQ LU935ST Short Throw Laser Projector includes 3-year or 20,000-hour laser light source coverage (whichever comes first).
  • Full warranty details are available HERE.
  • If the product is within the warranty period, BenQ provides a free return shipping label to the nearest service center.
  • BenQ does not provide replacement boxes or packing materials; using the original packaging is strongly recommended.
  • For out-of-warranty items, the customer is responsible for shipping and any repair costs.
  • Warranty service is available only in the U.S. and Canada.

    Warranty claims must be initiated before the warranty period expires. If a claim is not submitted in time, service may be treated as out-of-warranty, and associated costs become the customer’s responsibility.