Gungho Golf Policies

Manufacturer Shipping Policy

TruSimPlay partners directly with premium manufacturers to ensure fast, secure delivery and a seamless ownership experience. Most orders ship within 3–10 business days, depending on the supplier. Shipping rates, delivery times, and fulfillment methods are determined by each manufacturer and may differ from TruSimPlay’s standard terms. For general shipping details, please refer to the TruSimPlay Shipping Policy.

Gungho Golf Policy: Free Shipping in 2 - 3 Weeks

Manufacturer Returns & Warranty Policy

TruSimPlay facilitates all returns in accordance with each manufacturer’s policy. Most eligible products may be returned within 30 days of delivery, unless otherwise stated by the manufacturer. For full details about our process and applicable restocking fees, please refer to the TruSimPlay Return & Refund Policy.

Gungho Golf Policy: At Gungho Golf, we are committed to providing high-quality golf simulators and accessories. If for any reason you are not completely satisfied with your purchase, please review our return, refund, and exchange policy below:

1. Returns and Refunds
30-Day Return Window: You may return your item for a refund or exchange within 30 days of receiving it. After this period, items are non-refundable and non-exchangeable.

Restocking Fees: Enclosures, built-ins, retractable setups, foam are subject to a 15% restocking fee when returned. Turf is subject to a 20% restocking fee.

Non-Returnable Items: Items that have been used are not eligible for return or exchange. Please ensure the product is in unused condition before returning.

*All sales are final on ProTee items (no refunds or returns)

*Foam wedges and tiles are non refundable and cannot be returned

2. Exchanges
If you need to exchange an item, you may do so within the 30-day window, provided the product is unused and in its original packaging.

3. Third-Party Products
For third-party products, including but not limited to launch monitors, projectors, 15ft rolls of turf, and Fiberbuilt mats, all resellers must follow the return policies listed on their respective websites.

Restocking Fees: Most third-party items are subject to a 15% restocking fee. Please check the specific terms on the reseller’s website before initiating a return.

4. Return Process
To initiate a return or exchange, please contact our customer service team with your order details. We will provide further instructions to facilitate the process.

We appreciate your understanding and cooperation with our policy. Should you have any questions, feel free to reach out to our support team.

To start a return, you can contact us at hello@gunghogolf.com. Please note that returns will need to be sent to the following address:

Gungho Golf c/o Returns Dept.
2300 Lohmans Spur Rd, Unit 168
Austin, TX 78734

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@gunghogolf.com.

Damages and issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items - Certain types of items cannot be returned, like software, custom products (such as special orders or personalized items), and certain products from third-party manufacturers who do not accept returns. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Retractable Screens have a 15% Exchange Fee, must be in new and unused condition.
Refunds - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@gunghogolf.com.

1- Year Warranty on all Built-In Screen Systems (residential use only)

Our Built-In Golf Simulator Kit is crafted with our premium Eagle Impact Screen - a three-layer material featuring a bright finish, smooth texture, and tightly-woven fibers. It's designed to handle real golf balls up to 250 mph, making it the ultimate choice for an immersive indoor golf experience.