Pro Ski Simulators Policies

At TruSimPlay, every product is hand-selected from the most trusted names in simulation. We partner directly with premium manufacturers to ensure authentic products, expert support, and a seamless ownership experience, all in one place.

Note: This product ships directly from the manufacturer. Shipping rates, delivery times, and return policies are determined by the supplier and may differ from TruSimPlay’s standard terms.

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. Normally, the shipment takes 5-7 business days to reach its destination.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

All shipments are sent from our factory in Slovenia (EU).

All prices are stated may be liable for import taxes and local duties. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Please contact us at support@trusimplay for shipping prices and other information prior to placing your order.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Manufacturer Returns & Warranty Policy

PRO SKI Simulator is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

If for any reason you wish to cancel your purchase or return the package, you may do so within 14 days from receiving your products. To cancel your purchase, please contact our support at 855-522-8787. When the cancellation is confirmed, you will be provided with a return form, which will enable you to return the product(s) to the manufacturer.

Manufacturer Terms & Conditions provide detailed information about options and procedures for returning your order.