Factory Reconditioned D-BOX Generation 1 3250i Haptic System (1.5" travel range - 3 Actuators)

D-BOX HAPTICS -THE ULTIMATE TOOL TO BRING YOUR SIMRACING PERFORMANCE TO THE NEXT LEVEL

How are race car drivers able to push their vehicle right on the edge and maximize their performance lap after lap? They are perfectly in tune with their machinery and have the capacity to interpret some of the most subtle feedback it provides. D-BOX believes SimRacers are entitled to the same degree of symbiosis between machine and man so that they too can extract every ounce of performance possible!

Thanks to our unique, professionally designed haptic feedback, gamers can now feel all these crucial, subtle cues such as traction loss and road texture rather than solely relying on sight and sound. Licensed by the FIA, D-BOX haptic systems are the cream of the crop and stand as the ultimate add-on to unleash your true SimRacing potential.

• Unleash your true SimRacing potential by FEELING the car
• Provides ultimate immersion and realism by involving your whole body
• First and only system licensed by the FIA for professional-grade Racing Simulation
• Replicates the widest range of movements, vibrations and textures in the industry
• Easy plug-and-play approach
• Exclusive, professionally designed haptic code integrated directly in the engine of your favorite games
• Completely customizable haptic experience
• Highly durable and reliable products that stem from over 20 years of experience in the industry and constant R&D

What's Included

• A complete D-BOX G1 3250i Haptic System that includes;
• 3 x D-BOX Actuators (1.5" travel range)
• 2 x D-BOX Controllers 
• 1 x D-BOX KAI USB Interface
• 2 x Ethernet Cables
• 2 x Power Cables
• 3 x Mounting Brackets (compatible with all ASR brand chassis)
• 1 x D-BOX Controller mounting plate

Specifications

• Power requirement
• 2 actuators (2250i) : 120 VAC, 60 Hz, 5 A
• 4 actuators (4250i) : 120 VAC, 60 Hz, 5 A
• Electrical consumption (under 160-pound load and 8 hours a day of operation)
• 2 actuators (2250i) : 17 $ per year
• 4 actuators (4250i) : 32 $ per year
• Maximum vertical lift (travel range) : 1.5"
• Maximum velocity : 100mm per second
• Maximum acceleration : 1g of force
• Frequency range : 0-100 hz
• Operating temperature range : 0 to 40C
• Operating humidity : 10% to 75%
• Maximum lifting capacity per actuator : 113 kilograms / 250 pounds
• Actuator form factor
• Length of 292.67mm / 11.52"
• Width at largest point of 58.01mm / 2.28"

Manufacturer Shipping Policy

At TruSimPlay, every product is hand-selected from the most trusted names in simulation. We partner directly with premium manufacturers to ensure authentic products, expert support, and a seamless ownership experience, all in one place.

Note: This product ships directly from Advanced SimRacing, the official distributor for D-BOX systems. Shipping times, carriers, and rates are determined by Advanced SimRacing and may differ from TruSimPlay’s standard terms.

• FREE SHIPPING over 100$ to all of the Continental U.S. and Canada (excluding Yukon, Northwest Territories & Nunavut). 
• We ship from Montreal in Canada.
• All shipments are sent out with SIGNATURE REQUIRED. If you cannot be home to receive your shipments, you need to contact the carrier and request a re-delivery, or a hold for pick-up at an access point.
• If you refuse your incoming shipment for any reason, and that results in item(s) being returned to Advanced SimRacing's headquarters in Montreal, you will only receive a refund equivalent to 90% of the invoiced goods. Advanced SimRacing will not reimbursed any fees or tariffs charged by the carrier.
• We are unable to guarantee any order modifications after an order is fulfilled.
• Once your package is out for delivery, we are unable to process any delivery address changes.
• Our typical lead time before shipping out orders is 5 to 7 business days. This varies depending on the purchased items and our shipping queue.
  
• D-BOX G3 is made to order and can take 1 to 3 weeks before shipping.
• Once the items have shipped, transit time typically takes between 2 and 4 business days
• Please note that all large items, such as our SimRacing Chassis, Monitor Stands and Racing Seats, might not arrive on the same day as other parts of your order. Because of their weight and size, these boxes get sorted differently at our shipping partner's logistics hub.
• Advanced SimRacing DOES NOT COVER California's Use  Tax. Tax collected by retailers in California is called sales tax, and the retailer is responsible for reporting and paying the tax to the state. When an out-of-state or online retailer doesn't collect the tax for an item delivered to California, the purchaser may owe "use tax," which is simply a tax on the use, storage, or consumption of personal property in California.

Manufacturer Returns & Warranty Policy

Our return policy offers a 30-day window for requesting a return on all items, except for electronic products which have a 14-day refund policy. This means that you have 30 days from the date of receiving your item to initiate a return, with the exception of electronic products which have a 14-day refund policy. However, return shipping costs are not covered in our refund policy. Furthermore, a 15% restocking fee will apply to any and all open box items that are being returned to Advanced SimRacing's warehouse.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the return process, you can contact us at info@advancedsimracing.com. If your return is accepted, you will have the responsibility to select your preferred carrier, prepare the items for shipment and hand them off to your carrier. Items sent back to us without first requesting a return will not be accepted.

Take note, any return not processed through the official return procedure will incur a 15% restocking fee.

Disclaimer: Shipping fees are a non-refundable service.

You can always contact us for any return-related question at info@advancedsimracing.com

• Discounted Items - Items that have been purchased at a discount are NON refundable if the box has been opened. For a return to be accepted, the box must be sealed. Any discounted items returned by the buyer with an open box will be shipped back to the buyer at their expense.
• Damages and Issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• Exceptions / Non-returnable Items - Custom products (such as special orders or personalized items) can unfortunately not be returned nor refunded. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.
• Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• Refunds - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• Return Product Condition - Customers are responsible for securely packaging return items to ensure they arrive in original, undamaged condition. Items that are damaged, scratched, scuffed, etc. due to improper packing or handling may not be eligible for a full refund. Please take care when repacking—returns must meet our quality standards to be accepted.

A complete 1-year warranty provided by D-BOX Technologies inc. effective from the date of purchase.

Troubleshooting and customer support provided by Advanced SimRacing (info@advancedsimracing.com)