We understand how important it is to receive your order quickly and without hassle. Free ground shipping is included on most standard orders within the U.S., with most deliveries arriving in 6–12 business days. Tracking is provided so you can easily follow your shipment from dispatch to delivery. Some oversized or heavy items may require specialized delivery to ensure safe transport, which can take additional time and may require a scheduled appointment. For details, please see our Shipping Policy.

At TruSimPlay, our product support team is dedicated to delivering fast, knowledgeable, and personalized service—before, during, and after your purchase.

Connect with us at support@trusimplay.com

Find quick answers on shipping, setup, warranties, support, and more in our Frequently Asked Questions—your go-to guide for everything TruSimPlay.

Our team is here for you. Reach out via email, phone or chat—we’re ready to assist with anything you need.